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Customer Engagement

More channels, more tools,
more touchpoints

Initiate and sustain timely and targeted conversations utilizing preferred channels.

Customer Engagement Services

Channel Management

Our Multi-Channel Campaign Management engine, H360, allows you to reach and interact with potential customers through a variety of channels — email, web, mobile, contact center and off-line campaigns. Our infrastructure lets you connect with your customers through their preferred method of communication.

Email Marketing

We offer best in class email marketing services designed to optimize campaign effectiveness. We help you avoid unnecessary regulatory delays, manage complex, multi-channel programs and better understand the outcomes of your campaigns.

Our email marketing services incorporate:

  • Best Practices Utilization
  • Content Optimization with Responsive Design
  • Improved Targeting
  • Automation Processes
  • Timed Campaigns
  • CAN-SPAM Compliance
  • PURL Support
  • Tracking, Analytics and Reporting

Web Based Services

We host a multitude of web based services that are easily deployable and utilize a template workflow.

Our services (HTML, JavaScript, CSS, databases through HTML5 and CSS3, to mobile) help you deploy best practices toward robust digital messaging programs.

Mobile Messaging

Our Mobile Messaging services enable you to reach your clients anywhere at anytime. Whether you need simple, one-way messaging or interactive communication via MMS or SMS, we have a solution that fits your needs.

Program Solutions:

  • Adherence Programs
  • Reminder Programs
  • Opt In/Opt Out Programs
  • QR Code Programs

Contact Center

Our Call Center Services include professionally trained operators that provide in-depth information, and support for program inquiries, order processing, and brand interest. We also have fully automated capabilities.

Our capabilities include:

  • Inbound & Outbound Live Agent
  • Automated IVR/VRU Processing
  • Sales Inquiry Programs
  • Seminar Registration
  • User Surveys
  • Registration Programs
  • Toll-Free Number Management
  • Multi-Cultural Support

Direct Mail

We can execute mailings from postcards to high-end dimensional packages. Hibbert has the experience, flexibility, and resources to make your direct mail campaign successful. From design services to maximizing postal discounts, we will work with you to develop a program that meets your needs.

Our advanced mailing systems incorporate:

  • Intelligent Mail Barcode (IMB)
  • Intelligent Inserting
  • Hand Assembly
  • Custom Fulfillment